Orders typically ship between 24 and 48 hours after purchase is complete. Once processed, you will receive a shipping confirmation with shipment details and a tracking number. If you don’t get this email or if you’re unsure about the status of your order, please contact us at firstname.lastname@example.org. Tracking information can 24 hours to process and display, depending on the carrier. If you’ve received your tracking number at that time, check back again later.
By default all shipments are done through USPS First Class. Shipping times on First Class packages are between 2 and 7 business days. However, First Class packages are not guaranteed for delivery within 7 days, so if your package takes longer we will be unable to refund you. For larger packages we may use UPS Ground, which has a delivery speed between 2 and 5 days.
If you would like to upgrade your package, you may select USPS Priority Mail for an additional charge. Priority Mail packages have a guaranteed shipping time of 2 days. Please remember that processing times still apply. Once you place your order, there could be a total of 4 business days before your package arrives. If it does not arrive during this time we will refund your shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only items purchased from Moeday Supply Company (moedasupply.com) may be returned to us. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: P.O. Box 609, NY, 10116, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any other questions, email us at firstname.lastname@example.org